Contact Spinjo Casino

How to Prepare Before You Reach Out

The channel you pick should match the issue. Live chat suits time-sensitive questions such as a stuck deposit, a bonus code that will not apply or a login lockout, since an agent can pull up your account in the same conversation. Email suits anything that needs a document attached, including verification files, a dispute over a specific transaction reference, or a request that does not need an instant answer. Have your registered email address ready before you start a chat or send a message, and if the query concerns a transaction, include the approximate date and amount so the agent does not have to ask for it separately. For a locked account, mention how many login attempts were made and on which device, since that changes how quickly the lockout can be reviewed.

Support Channels and Response Times

Two channels are confirmed for Spinjo players: live chat through the widget in the lower right corner of the site, and email at [email protected]. Live chat connects to an agent after a short automated triage step and is the faster of the two for anything that needs an immediate answer. Email is better suited to verification submissions and longer written queries, and replies typically land within one to two days.

Support is staffed continuously to cover AEST and AEDT hours as well as overnight sessions, so there is no separate weekday or weekend schedule to work around. VIP Club members have an additional route through their personal account manager, who handles priority requests outside the standard queue. Whichever channel you use, keeping your account email consistent with the one on file speeds up identity checks on both sides.