Responsible Gambling at Spinjo Casino

Recognising Problem Gambling Behaviour

Chasing losses by increasing bet size or deposit frequency after a losing session is one of the clearest warning signs that play has moved past entertainment. Other indicators include spending more time or money than planned on a regular basis, borrowing money to fund deposits, hiding the extent of play from family members, and feeling irritable or anxious when not playing. Noticing any of these patterns in your own account activity is a signal to use the limit tools described below before the situation develops further.

Setting Limits on Your Account

Spinjo provides deposit limits, loss limits, session-length limits, cooling-off periods and full self-exclusion, all accessible from the account settings area. Reducing or tightening any of these limits takes effect immediately once confirmed. Loosening a limit, such as raising a deposit cap or ending a self-exclusion period early, only takes effect after a mandatory cooling-off period has passed, which prevents an impulsive change from undoing a limit set during a more careful moment. Self-exclusion can be set for a fixed term or on an indefinite basis, and during an active exclusion the account cannot be used to deposit or play.

A cooling-off period works differently from self-exclusion in that it pauses the account for a shorter, predetermined window, typically used when a player wants a break without going through the longer process of lifting a full exclusion later. Session-length limits log you out automatically once the set time is reached, regardless of whether you are mid-session, and a loss limit blocks further deposits once the defined amount has been lost within the chosen period (daily, weekly or monthly). All limit changes and their effective dates are recorded in the account history, so you can confirm exactly when a tightened limit took hold.

Treating Play as Entertainment

Spinjo’s games are designed for entertainment, not as a way to generate income or recover existing financial losses. Setting a budget before you start a session, and treating that amount as the cost of entertainment rather than money you expect to get back, keeps play within a sustainable pattern. Deciding on a loss limit in advance, using the account tools above to enforce it, removes the need to make that decision in the moment when judgement is more likely to be affected by the outcome of recent bets.

Age Verification and Protecting Minors

Registration at Spinjo requires players to confirm they are at least 18 years old, and identity verification using an Australian driver’s licence, passport or Medicare card confirms this before a first withdrawal is released. Households with underage residents should apply device-level or browser-level parental controls, since account age checks at registration cannot prevent a minor from accessing an already logged-in session on a shared device. Restricting access to gambling sites through operating system parental controls or third-party filtering software is the most reliable way to keep a device free of gambling content for anyone under 18.

Getting Help

Free, confidential support is available outside of Spinjo through several Australian services. Gambling Help Online offers around-the-clock support on 1800 858 858. BetStop, the National Self-Exclusion Register, is an Australian Government initiative covering licensed Australian operators; it does not cover self-exclusion from Spinjo directly, so use the in-account self-exclusion tool above for this site specifically. Gamblers Anonymous Australia runs peer support groups for anyone affected by their own or someone else’s gambling. If you are in crisis, Lifeline provides 24-hour crisis support on 13 11 14.